Collaborate to Innovate

Events

As part of the Collaborate to Innovate initiative, the CMO Council lists industry events and conferences which address the topic of customer loyalty and loyalty programs.

01.20.11 - 01.21.11 Consumer Insights & Market Trends - Mumbai, IndiaOur mission: Provide an industry forum to define and implement the emerging discipline of Shopper Insights research, agree to its basic principles and share “best demonstrated practices.” Such practices will improve the flow of marketing spending as marketers, retailers, and agency partners learn how to bring value to people via the shopping processes and experiences they engage in.

09.16.10 - 09.17.10 5th Annual Customer Experience Management & Retention Conference - San Francisco, CAContinuing its Customer Experience in the Business Strategy series, marcus evans invites SVP's, VP's, Directors and Senior Managers with responsibilities in Customer Experience, Customer Satisfaction, Customer Research, Relationship Marketing, CRM , Brand Communications, Customer Insights, Loyalty/Retention, Customer Relations and Customer Engagement to attend the 5th Annual Customer Experience Management & Retention Conference from September 16-17, 2010 in San Francisco, CA.

09.13.10 - 09.16.10 8th International Conference on Business Process Management (BPM 2010) - Hoboken, NJBPM 2010 is the eighth conference in a series that provides the most distinguished specialized forum for researchers and practitioners in business process management (BPM). The conference has a record of attracting innovative research of highest quality related to all aspects of business process management including theory, frameworks, methods, techniques, architectures, and empirical findings.

09.04.10 - 09.05.10 Advanced Customer Experience Strategy - Atlanta, GA US By the end of the session, your team will leave with a customized roadmap to assess capabilities for: People - Leadership and change management Process - Touchpoint redesign and engineering Product - Experience-based value proposition Technology - Full-loop feedback capability and measurement tools.

06.22.10 - 06.23.10 MobileWorld Asia - Asia/SingaporeThis exciting conference will provide the perfect opportunity to discuss every aspect related to the progress of Mobile Marketing and VAS. It will assemble the Telecom Service Providers, Cellular Service Providers, VAS Technology & Platform Companies, Portal Providers, Entertainment & Electronic Media, Multimedia Service Providers, Content Solution Providers, Research Organizations Advertising Agencies, Marketing Professionals and Media Buyers & Planners under one single platform.

06.16.10 - 06.16.10 Business Innovators Series: Critical Systems Monitoring: Innovative Strategies for Effective Infrastructure Management - Virtual Event.Gaining control of the infrastructure environment leads to an optimized data center that improves availability and energy efficiency, extends equipment life, proactively manages the inventory and capacity of the IT operation, increases the effectiveness of staff and decreases the consumption of resources. Join us, to discover the latest infrastructure management strategies for improving IT infrastructure performance and uptime.

06.15.10 - 06.16.10 Demand-Driven Supply Chain 2010 - Renaissance Hotel, BrusselsRedesigning your supply chain to meet customer and business needs in a dynamic economic environment Maximising opportunities and minimising risk as the global economy enters a new phase Focusing on demand-management collaboration – internally and externally Planning integrated sourcing, production, distribution, inventory and service strategies and processes

06.14.10 - 06.15.10 Optimizing the Business Innovation Process - The Six Steps to Business Innovation - Chicago, ILLearn how to navigate all stages of the open innovative process from both the science and business sectors of the innovation enterprise, we ensure that participants walk away with practical ideas to meet their marketplace’s demand to move from a closed innovation model to a collaborative innovation network that addresses the high-value wants/needs of consumers while addressing their own strategic goals.

06.12.10 - 06.16.10 iMedia Brand Summit - Doral Golf Resort & Spa Miami, FL Senior interactive and traditional marketers-you know that brand success depends on smart teamwork. Don't miss the opportunity to learn to work together better. At iMedia's June Brand Summit we'll ask digital marketers and their brand manager colleagues to pair up and learn together. You'll discuss core business challenges with peers-and publisher and service provider partners

06.07.10 - 06.07.10 Global Telecoms Business Innovation Awards - TBDAwards dinner for the annual Global Telecoms Business Innovation Awards Enquiries about table bookings to Laurence Mackintosh on +44 20 7779 8589 or lmackintosh@euromoneyplc.com.

05.26.10 - 05.27.10 4th EU Hi-Tech & Electronics Supply Chain Summit - Hotel Okura Amsterdam, NOORD-HOLLAND NL The event showcases case studies from top industry leaders, frank debates and high-level networking in a very focussed, intimate environment.

05.26.10 - 05.26.10 'M' Experience: Global Summit on Practical Innovation - Mumbai, IndiaHis dynamic style, innovative use of multi-media, and exciting case studies will give your audience the skills and inspiration to change their life, organization and world in an unforgettable and passionate presentation. Prepare for a hugely entertaining talk unlike any other, where Frans will show:* How to find ground-breaking ideas by combining different fields and cultures * Why diversity drives innovation * How to make innovative ideas happen * How to think differently about the risks involved.

05.25.10 - 05.26.10 Customer Insight Exchange - London, GREATER LONDON GB The Customer Insight Exchange offers VPs, Directors and Heads of Customer Feedback, Customer Insight, Customer Experience, CRM and Marketing the opportunity discuss best practice, strategies and solutions for extracting valuable data from multiple channels, identofying areas for improvement through intelligent data analysis and driving business transformations as a result.

05.23.10 - 05.28.10 2010 Society for Information Display (SID) International Symposium - Washington State Convention Center in Seattle, WA2010 Society for Information Display (SID) International Symposium, Seminar & Exhibition being held from May 23 through May 28, 2010. The company will also showcase several new technology prototypes and product concepts to highlight the performance benefits of its phosphorescent and other OLED technologies. This year's event is located at the Washington State Convention Center in Seattle, WA. Universal Display will exhibit at Booth #1213 from May 25 through May 27, 2010.

05.19.10 - 05.20.10 2010 BICSI Andean Conference - Bogota, ColumbiaBeacon Enterprise Solutions Group, Inc. an emerging global leader in the design, implementation and management of high performance Information Technology Systems (ITS) infrastructure solutions, today announced that Jerry Bowman, Beacon's COO and BICSI President Elect, is hosting a multi-national BICSI conference, known as the 2010 BICSI Andean Conference, May 19th and 20th in Bogota, Columbia.

05.18.10 - 05.18.10 Open Innovation: Success Stories - A Panel discussion - Berea, OH"Open Innovation: Success Stories” including panelists: Mike Waite, President Menasha Packaging, Jackie Hutter, Open Innovation IP Strategist & Attorney; Matt Hlavin, CEO Thogus and PolyOne.

05.10.10 - 05.12.10 Bottomline Insights Exchange - Boston, MA• Provide an opportunity for networking and client interaction.• Listen and learn from our clients and prospective clients to better understand their business and strategic requirements.• Maintain and grow the Bottomline community, currently comprised of customers, prospects and industry contacts. • Communicate the Bottomline vision.

04.28.10 - 04.29.10 Customer Experience 2010 - Sydney, AustraliaAs consumers get savvier and competition for their dollar heats up with the economy, IQPC’s Customer Experience 2010 in Sydney is your chance to get insight from across industries on the latest innovations and best practice for all your customer touch points!IQPC’s Customer Experience 2010 will deliver you the opportunity to learn from and network with industry leading Customer and Consumer experts in experience, insights, advocacy and service.

04.15.10 - 04.16.10 The 2010 APAC Supply Chain Summit - SingaporeThe program has been designed specifically for senior management who have no time to waste. It is a private gathering of senior supply chain management to discuss subjects such as: China and the Supply Chain Beyond Tier 2 Cities / India after GST / Free trade agreement between China & ASEAN Grouping / Sustainable Singapore / etc.

04.14.10 - 04.16.10 Localization Business Innovation - Focus on Asia - Tokyo, JapanThe localization industry ‘transmutes’ from a closed and proprietary to an open and collaborative business model. This ‘transmutation’, as profiled in the TAUS Localization Business Innovation Roadmap, is illustrated by new developments such as language data sharing, community translation and the rapid adoption of machine translation technology.

03.31.10 - 03.31.10 Infrastructure-as-a-Service — Customer Loyalty and Channel Opportunity in a changing Market - Reading, GBEstablishing how your business can operate and succeed in the Cloud, Fasthosts and Microsoft are inviting you to learn about a new Channel Opportunity to increase customer loyalty and revenues.

03.30.10 - 03.30.10 Collaboration Nation: Profiting from the Next Generation of Leading Edge Technology - Camdentown, Greater LondonA new and inspiring event showcasing innovative technology projects and companies - winners of the Technology Strategy Board's technology inspired feasibility study competition - bringing them together with 'open innovators', and the funding community to collaborate and bring new ideas to market.

03.23.10 - 03.25.10 Business Process Improvement: Improving Flow and Reducing Waste to Increase Customer Value - Dallas, TX US This workshop shows how to discover and scope a business process, clarify its context, model its workflow with progressive detail, assess it, and design a new process. Then, the workshop explains how to apply 7 principles to improve flow in a business process, and how to use key measures to quantify the effect that improving flow has on key customer and business results. Everything is backed up with real-world examples, and clear, repeatable guidelines.

03.23.10 - 03.25.10 DFT Implementation Skills Workshop - Cranberry Twp, PA 16066 US The workshop starts from a cash perspective, from cycle time to working capital to cash conversion. Students learn about customer demand and its relevance in creating a solid foundation of production flow while also working with process variation across flow with optimization and flexibility. DFT uniquely integrates process and supply chain design with pull replenishment and flexible employee strategies. Pull system design and Kanban sizing calculations are best practiced in the hands-on truck and trailer demonstration factory. This opens up a bigger conversation about managing change, integrating people in the process and measuring performance, followed by understanding how to leverage the knowledge and using that to create sustainable performance with effective planning and supplier integration. An operational excellence program framework enables the extension of DFT across the entire organization to sister divisions and other facilities as well as create capable suppliers.

03.17.10 - 03.18.10 Breakthrough Innovation 2010 - Barcelona, CT ES Due to overwhelming demand, Connecting Group is pleased to announce the return of BREAKTHROUGH INNOVATION, our annual international business platform. The 2010 edition will once again take place in the inspiring city of Barcelona, March 17th & 18th 2010.

03.16.10 - 03.17.10 Gartner Customer Relationship Management Summit - London, GREATER LONDON GB The Gartner Customer Relationship Management Summit delivers the leading-edge insights on how technology enables the marketing, sales, and customer service functions, adding value to the customer experience and delivering higher levels of customer satisfaction while increasing sales & saving money.

03.01.10 - 03.02.10 Systemic Business Congress - Mexico City, DF MX A collaborative forum for business leaders and expert resource partners in which they can consciously engage with new systemic tools for developing innovative strategies and action opportunities for implementation in your own business settings.

02.26.10 - 02.27.10 APICS 6 Packed Supply Chain Conference - Addison, TX This year's conference features over 40 sessions presented by recognized supply chain leaders covering 8 topical areas in the General Session and a Special Session called Lean Certificate Workshop.

02.25.10 - 02.26.10 iCMG Architecture World '09, Sydney - Architecture for Business Innovation & Risk Mitigation - Sydney, NSW AU iCMG Architecture World summit is focused on enterprise & IT architecture as a specialty, which is distinct from software engineering, programming and project management and very critical for the enterprise success.The key focus areas include understanding of EAF (Enterprise Architecture Frameworks), Component based product line, Service-oriented Architecture (SOA) & SaaS,MDA, Legacy Transformation, ITSM, Web 2.0, Cloud Computing (& Virtualization), Green IT etc.

02.17.10 - 02.18.10 Advanced Customer Experience Strategy (ACES) - Atlanta, GA US By the end of the session, your team will leave with a customized roadmap to assess capabilities for: People - Leadership and change management Process - Touchpoint redesign and engineering Product - Experience-based value proposition Technology - Full-loop feedback capability and measurement tools.

01.25.10 - 01.28.10 Telecoms Business Customer Summit - London, GREATER LONDON GB IIR’s Telecoms Business Customer Summit is the only event focusing exclusively on how operators can develop more effective strategies to address the needs and expectations of their business customers. The 2010 Summit will introduce new features and highlights which promise even more added value for you.

01.22.10 - 02.02.10 Global Strategic Innovation - Lisbon - Silicon Valley - BostonInnovation is the best way to succeed in an ever increasing globalized world.Strategic Innovation links culture and innovation efforts to the real market opportunities and to the real competitive capacities of companies.The financial and economic crisis which we’re currently navigating provokes deep seeded transformations in global markets and is changing the rules of the game. The post-crisis world will be a different place. Those companies that invested in innovation of their business models and their products and services will be better placed to succeed.

01.20.10 - 01.20.10 Financial Aspects of the Supply Chain Forum - Brussels, Brussel Hoofdstedelijk Gewest BE The Financial Aspects of the Supply Chain forum will focus on how companies such as yours can make better use of the supply chain as a strategic asset and add more value to your business model from a revenue and cost perspective.International speakers from leading companies such as IBM, Deutsche Bank, CQM, PowerTrack and Tri-Vizor will give their perspectives on a range of strategic supply chain concepts, which can help your company survive the global economic slowdown and emerge stronger.

01.15.10 - 01.15.10 SB Boot Camp - Building Collaborative Supply Chain Partnerships (7 of 13) - This is a virtual eventYour supply chain is a key link in your sustainable business/brand story. This session will provide a look at examples of successful supply chain partnerships that are yielding better economic, environmental, social impact results for all stakeholders. Taught by Seetha Coleman Kammula, Founder/Principle, Simply Sustain.

12.10.09 - 12.10.09 Collaborative Innovation & Value Creation - This is a virtual eventThe very premise of alliances is to create new value that could not be achieved independently. In this sense alliances are a natural incubator for collaborative innovation. The purpose of this webinar is to explore those areas of value creation, including innovation across a spectrum of opportunities: product innovation, operations innovation, and business model innovation, to name a few. Without the framework and skills that will enable alliance teams to create and deliver value to their customer and their stakeholders, a great idea is no more than that. This Webinar will review the concepts, models, and tools for identifying opportunities for value creation and the templates that can be used to operationalize delivery: a plan of execution and a metric system to measure the value delivered to partners and customers.

12.09.09 - 12.09.09 SNS Supply Chain Conference for the Middle East 2009 - Beirut, LebanonSNS, the leading provider of supply chain services in the Gulf and Middle-East, is pleased to announce the launch of its first annual supply chain conference, a yearly event addressing the current economical and environmental factors affecting the logistics industry and the challenges they present.

12.04.09 - 12.04.09 Leading Innovation: From Commitment to Customer Value - Singapore, 228211 SG Innovation. Business conditions demand it, and senior leaders say they must have more of it. Still, for all the talk, the innovation results these challenging times call for remain elusive. So, how do you make innovation happen?AchieveGlobal set out looking for answers by conducting more than 400 one-on-one interviews with senior leaders and managers from a cross section of industries globally. Each respondent represented an organization with a proven track record for innovation success.One thing was clear - that productivity initiatives, process improvement, downsizing, and other reduction-oriented endeavors can only take an organization so far. The viability and success of an organization depends upon innovation.

12.02.09 - 12.03.09 Agile Requirements: Collaborating to Define and Confirm Needs - Mason, OH On agile projects, requirements are the basis for delivering business value for customers. Requirements analysis is integral to delivering the right product at the right time, and on time. This intensive course builds skills in creating small, well-defined requirements to deliver value one iteration at a time.

11.19.09 - 11.19.09 Global Supply Chain Seminar - London

The Industry Forum Services taking place on the 19th November 2009 in London will show what changes retailers need to make to their sourcing strategies in this recessionary climate. This will be further outlined by Sue Butler, senior manager, Kurt Salmon Associates (KSA), in the opening presentation at a seminar on Global Sourcing Skills and Supply Chains being organised by Industry Forum Services.

11.02.09 - 11.05.09 ProcureCon 2009 - Brussels, Belgium

With over a decades experience of producing high-calibre events for the procurement function, ProcureCon is uniquely placed to deliver the industrys definitive strategic sourcing forum. ProcureCon also benefits from the experience of an advisory board of world renowned procurement experts, who oversee the development of the conference programme and the selection of the speaker faculty, guaranteeing the most up-to-date, solutions-oriented content.

11.02.09 - 11.03.09 World Emerging Multi-National Corporations (MNC) Congress 2009 - New York, NY

The World Emerging MNC Congress 2009 is the world’s most important and biggest meeting point for Emerging MNCs. It focuses on ideas and solutions in all the key areas: Growth, Acquisition, Business Model, Brand, Innovation, Talent and Finance.

10.15.09 - 10.15.09 European PLM Summit 2009 - Düsseldorf, Germany

The 5th annual European PLM Summit (PLM 2009) is the only senior-level, industry-led event to reveal how PLM will drive innovation and position your business to profit from the economic upturn.

10.06.09 - 10.09.09 The Performance Conference - Chicago, IL

At this national event, increase your responsiveness to the business challenges and trends of today. Learn how to execute strategies that align with corporate goals and drive performance across all key business functions, including finance, HR, operations and more. Experts in the field will discuss various performance management strategies and best practices in business analytics. They will provide solutions that offer valuable information and data such as predictive indicators to increase sales, reduce costs, improve profitability and identify new leads for more business opportunities.

10.06.09 - 10.07.09 Sourcing Effectively: Making The Right Short-Term And Long-Term Tradeoffs - Chicago, IL

Forrester's Services & Sourcing Forum 2009 will empower Sourcing & Vendor Management professionals, CIOs, and other business executives involved in procurement decisions to learn the services, sourcing, and vendor strategies that will enable their companies to emerge from this recession as a leader, not merely a survivor.

10.05.09 - 10.07.09 The Business Innovation Conference - Wheaton, IL

The Business Innovation Conference is a premier event bringing academia, government, and business together to explore and learn the science of innovation, and accelerate performance through innovation. The conference will bring innovators, entrepreneurs, engineers, and executives to share their methods, challenges, and lessons learned and raise the understanding of the innovation process and tools to the next level.

10.01.09 - 10.01.09 The Global Six Sigma Summit & Industry Awards - Las Vegas, NV

The Global Six Sigma and Business Improvement Awards are given to the most outstanding organizational achievements through the deployment of business improvement programs.

09.21.09 - 09.23.09 Shop.Org Annual Summit 2009 - Las Vegas, NV

The 2009 Shop.org Annual Summit returns to the Mandalay Bay in Las Vegas with a variety of educational sessions to help our attendees navigate the waters of our troubled economy and follow through on Shop.org’s promise of having an Annual Summit that is truly by the member and for the member.

09.20.09 - 09.23.09 Council of Supply Chain Management Professionals (CSCMP) Annual Global Conference - Chicago, IL

CSCMP's Annual Global Conference will offer supply chain management practitioners more professional education and personal growth opportunities than any other supply chain conference. Learn from global experts and network with thousands of colleagues.

09.14.09 - 09.18.09 Sibos 2009 - Hong Kong

Sibos is a unique forum to meet, discuss, learn, to do business and keep in touch with what is going on in the industry. Facilitated and organized by SWIFT, for the SWIFT community, it creates the stimulus for learning, for collaborating, for developing new business, for defining future strategies and for taking collective action that can shape the future of the industry. Sibos attracts thousands of participants from the financial industry ranging from the established financial institutions to application and middleware vendors, system integrators, central clearing systems and consultants.

09.14.09 - 09.17.09 Brainstorm DC - Washington, D.C.

BrainStorm features the industry's foremost Experts, Authors, Analysts and Practitioners in Business Process Management, Service-Oriented Architecture, Business Architecture, Business Decision Management and Organizational Performance over 4 days of networking and education.